Shipping and Delivery Policy

At Vneeka Generic Pharmacy, we are committed to delivering your orders in a timely and efficient manner. Please read our Shipping and Delivery Policy to understand how we handle shipping, delivery times, and associated costs.

1. Order Processing

• Orders placed on our website are processed within 1-2 business days. Business days exclude weekends and public holidays.
• After processing, we will send you an email confirmation along with your tracking information once your order has been dispatched.

2. Shipping Charges

• Shipping charges are calculated based on the delivery location and the weight of your order.
• The shipping cost will be displayed to you before you complete your order at the checkout stage.
• Free shipping may be available for certain products or during promotional events. Please check the product page or promotions for applicable offers.

3. Delivery Time

• Delivery times depend on the shipping method chosen and the delivery address. Generally, delivery within India takes between 3-7 business days after dispatch.
• For international shipments, delivery may take longer, depending on the destination country and customs procedures.
• Please note that delivery times are estimates and are not guaranteed. Weather conditions, holidays, or logistical issues may cause delays.

4. Shipping Partners

• We use trusted shipping partners like India Post, Delhivery, Blue Dart, and others for domestic deliveries.
• For international shipments, we partner with reliable courier services to ensure timely delivery.

5. Tracking Your Order

• Once your order has been shipped, you will receive an email with tracking information. You can track the status of your delivery on the courier’s website using the provided tracking number.
• If you encounter any issues with tracking or need further assistance, please contact us at
  info@vneekagenericpharmacy.com
  

6. Shipping Restrictions

• We currently ship to all locations within India and select international locations. International shipping may be subject to import duties and taxes, which are the responsibility of the customer.
• P.O. Box addresses are not accepted for delivery.

7. Address Accuracy

• Please ensure that your delivery address is correct and complete. We are not responsible for any delays or errors resulting from incorrect or incomplete address details provided at checkout.
• If you notice an error in your shipping address, please contact us immediately at
  info@vneekagenericpharmacy.com
  or call +91 8827168868 to make the necessary corrections before your order is shipped.

8. Delivery Attempts

• Most courier services will make one or more delivery attempts. If the courier cannot deliver your order due to the absence of a recipient, they may leave a notification or attempt delivery again.
• If your order is not successfully delivered after multiple attempts, it may be returned to us, and we will contact you to arrange re-shipment at additional shipping costs.

9. Damaged or Lost Shipments

• While we take every precaution to ensure safe delivery, if your order is damaged or lost in transit, please contact us immediately.
• Please provide the necessary details and images of the damage or missing items. We will assist you with filing a claim with the courier service and provide a solution, which may include a replacement or refund.

10. Contact Us

If you have any questions or concerns regarding shipping and delivery, please feel free to contact us:

• Phone: +91 8827168868
• Email: info@vneekagenericpharmacy.com