Returns and Exchange Policy

At Vneeka Generic Pharmacy, we are committed to providing you with the best quality medical products. We understand that sometimes purchases might not meet your expectations, and we want to ensure that our customers have a seamless experience when it comes to returns and exchanges. Please read our policy below for more information.

Returns

We accept returns under the following conditions:

• Eligibility for Return: Returns can be initiated within 7 days of receiving the product.
• Condition of Products: The product must be unused and in its original, unopened packaging.
• Exceptions: Medicines that have been opened or are not in resellable condition cannot be returned due to health and safety reasons.

Exchange

Exchanges are allowed under the following circumstances:

• Damaged or Defective Products: If you receive a damaged or defective item, you may request an exchange within 7 days of receipt.
• Incorrect Item Delivered: If you receive a wrong product, please contact us within 7 days for an exchange.
• Eligibility for Exchange: Items for exchange must be in their original, unopened condition.

Refunds

Refunds are processed in the following situations:

• If the product is unavailable for exchange, or if the return is initiated after the allowed time frame, we may offer a full refund.
• Refund Method: Refunds will be processed to your original payment method or as store credit, depending on your preference.

How to Initiate a Return or Exchange

To begin a return or exchange, please contact our customer service team at:

• Phone: +91 8827168868
• Email: info@vneekagenericpharmacy.com
  

Please provide the following details when contacting us:

• Order Number
• Product Name
• Reason for Return/Exchange
• Images (if applicable) showing the issue with the product.

Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
• Exchange Shipping: We will cover the shipping costs for the exchange of damaged or incorrect items.

Note

• We reserve the right to refuse returns or exchanges that do not meet the above conditions.
• This policy applies only to products purchased from Vneeka Generic Pharmacy online store.